Withdrawal policy
for digital content (e-books / PDF downloads)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us
Robert Kremer
Sole proprietorship
Klosengartenstr. 80
50374 Erftstadt
Germany
Email: info@ki-scale.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction for this reimbursement.
Expiry of the right of withdrawal for digital content
The right of withdrawal expires in the case of a contract for the supply of digital content not supplied on a tangible medium if the trader has begun performance of the contract after the consumer
- has expressly consented to the trader beginning performance of the contract before the withdrawal period expires, and
- has confirmed their acknowledgement that by giving this consent they lose their right of withdrawal once performance of the contract has begun (§ 356 (5) BGB, German Civil Code).
This consent and confirmation are obtained during the purchase via a checkbox that is not pre-ticked. The wording, version and time of the consent are stored together with the order and documented in the order confirmation sent by email.
Electronic withdrawal function (§ 356a BGB)
You can also declare your withdrawal electronically using our withdrawal function. After submitting it, you will immediately receive a confirmation of receipt containing the content of your declaration and the date and time of receipt.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and send it back.)
To
Robert Kremer
Sole proprietorship
Klosengartenstr. 80
50374 Erftstadt
Germany
Email: info@ki-scale.de
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on: ____________
Product / digital book: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________
(*) Delete as appropriate.